I effectively collaborated with teammates and welcomed feedback, fostering a supportive work environment. I addressed customer concerns positively by accommodating their needs, ensuring satisfaction. Additionally, I maintained professional and positive communication between management and clients, contributing to a harmonious workplace.

I ran the social media accounts for the Harrisonburg location, including the Instagram and TikTok pages. This role required planning content calendars, tracking KPI's and metrics, and allowed for so many opportunities to apply concepts I'd learned in my classes up until this point into a real world environment.  Coming up with ideas for posts was so much fun and I will gladly take what I learned here to positions in the future.

I maintained an extensive knowledge of the menu to provide tailored recommendations that enhanced the dining experience for guests. I efficiently handled payments and swiftly any customer concerns, ensuring a high level of guest satisfaction that encouraged repeat business. Working in a fast-paced, high-volume sports bar environment, I consistently delivered exceptional customer service, making sure every patron felt valued and welcomed. My commitment to excellence contributed to a positive atmosphere and a loyal customer base.